Design.
1

Car Dealer

Design.
2

Apparel Company

Design.
3

Deliver Virtual

Design.
4

Mobile Application

Design.
5

Dating Website

Design.
6

Anti-Virus Software

Design.
7

24×7 Cryptocurrency

1

Car Dealer

HiredSupport helped an auto group capture more leads from their live chat interactions.

Problem

US-based auto group wanted us to manage their multi-dealership website’s live chat interactions and did not want in-house employees to run it so they could save on the costs.

Solution

We proposed 2 agents to manage the multi-dealership website’s live chat interactions during business hours. Concurrent visitors landing on their website were handled by our 2 agents assigned.

Results

The dealership’s website previously had no live chat interaction. We doubled the amount of leads they were getting for potential buyers for cars on the lot that were sourced from the internet department.

Detailed Results: HiredSupport has seen its services utilized by multiple dealerships in the USA for this same type of campaign. The success is emulated on each campaign we take on. Our agents are in charge of finding cars that internet customers are looking for and verify if said cars are for sale or have been sold. We capture lead details such as name, number, email, and the details of what they’re looking for. Leads are passed on to the internet departments of each dealership. This formula has been used on many dealerships with great success because we are able to cut the costs for dealer.

2

Apparel Company

HiredSupport helped an apparel company increase their sales and customer support by managing live chat support, email, and phone orders.

Problem

US-based apparel company wanted to cut down on customer support costs on their ecommerce platform + increase sales by offering live chat support to their customers.

Solution

We assigned 3 agents who would maintain pre-sale and post-sale support. The entire support system and order processing was delegated to 3 of our support agents.

Results

Sales went up 38% and overall customer satisfaction was improved. Customers received instant answers via live chat and email which converted into more sales for the brand.

Detailed Results: HiredSupport actively continues to maintain support for the apparel company. We handle about 125 orders per day and do phone verification for larger orders (as needed), live chat for pre-sale questions and for post-sale questions, email support, and handle a phone line during normal business hours. Since we have taken over support from the previous in-house employees for the apparel brand, sales have steadily grown and there has been more repeat customer business.

The apparel company previously had a team of 3 doing the same work but only during business hours. Since we understand that business happens all day and all night, we kept our agents working one per 8-hour shift. This gave the brand a 24-hour, 7 day a week, 365 days a year coverage for their customers. Not only did this mean 3x amount of time for support, but we were able to do a more effective job than the previous in-house employees and were able to do it for a third of the cost that the apparel company was paying their in-house employees.

3

Deliver Virtual

HiredSupport helped a virtual currency company with live chat pre-sales, post-sale live chat, phone order validation.

Problem

European based virtual currency company needed a team to manage their website and it’s sales 24×7 who could do live chat and order verification by phone.

Solution

We assigned 6 agents who would maintain operations on the website. This included live chat agents who would handle concurrent customers and also do delivery. 2 agents per 8 hour shift.

Results

Sales went up 46% before our support was implemented. Client was able to scale the business by having an affordable team to do the ordering and delivery process.

Detailed Results: HiredSupport still remains the core team for this client. They count on us to handle all customers via live chat and phone verify orders over $50. They use a custom back-end that we were able to adapt to and have sales incoming and customers happy. Live chats are answered instantly and orders are delivered within 5 minutes or less with 24 hours a day team on the campaign. Client relies on us totally to be run the ship on this website!

4

Mobile Application

HiredSupport helped a mobile application iron out the massive bug reports and ticket support for users of their app.

Problem

US-based application needed a team to manage tickets and bug reports and present organized reports daily to higher management.

Solution

We assigned 3 agents who would work on organizing the tickets and reports. There was enough volume on said application to require 3 guys working once per 8 hours to handle the application support.

Results

Application received crucial information for bug reports and helped manage digital purchases by app users.

Detailed Results: HiredSupport still maintains the support for this application and is already in-talks to work on a second application after it has gained some more momentum. Game developers have been able to keep the game stable with updates and bug fixes based on reports our agents organized and processed. We also answered general questions on purchases that were coming in by ticket support. By utilizing our services, said app was able to cut down on the amount of bugs the app had and be able to answer app players questions much faster.

5

Dating Website

HiredSupport helped a dating website company moderate their user-base based on user-based reports and internal flagging.

Problem

US-based dating company wanted to cut down internal employees and outsource the moderation process of their website such as fake profiles and unacceptable photos & pictures.

Solution

We assigned 9 agents who would maintain the large volume of reports said website would get daily in regards to fake profiles and fake or inappropriate pictures.

Results

HiredSupport was able to manage the work with 9 employees for the same price they would have paid one in-house employee to do the same work. With 9 dedicated workers, moderation queue was kept in check.

Detailed Results: HiredSupport is an active part of this dating website’s moderation team. The dating website company owns a portfolio of websites in the same niche and plans on adapting the same support system and our workers over to their other smaller dating websites based on the success of our first campaign. We have cut down a huge amount of the false profiles and had user-reported claims dealt with in a timely and professional manner. This helped the dating company only have legitimate profiles for potential soul mates in the making to find!

6

Anti-Virus Software

HiredSupport helped a security company increase their sales and customer support by managing orders & helping customers post-sale.

Problem

US-based seurity company wanted to cut down on customer support costs by offering live chat for pre-sale and post-sale customers to help them get their security application installed.

Solution

We assigned 3 agents who would maintain pre-sale and post-sale support. The entire support system and order processing was delegated to 3 of our support agents.

Results

Sales went up 23% and less tickets were created for in-house developers. Customers received instant answers via live chat, especially pre-sale customers. Result was a better conversion rate on the same landing page design.

Detailed Results: HiredSupport has been on board with said company for 3 years and counting. Same company is launching a second product and plans to have us aid them in the support department. Our goal is make sure they continue receiving great support from our agents and that their customers are having pleasant experiences and being pointed in the right direction with any questions they do have.

7

24×7 Cryptocurrency

HiredSupport helped a cryptocurrency company with live chat support and ticket support, specifically guiding customers on how to use the exchange platform.

Problem

European based cryptocurrency company needed a team to manage their customer support channels 24×7 who could aid customers through buying and selling bitcoin.

Solution

We assigned 6 agents who would maintain operations on the website. This included hybrid support agents who could handle live chat and ticket support. 2 agents per 8 hour shift.

Results

Sales went up 23% after our support was implemented. Client was able to increase customer satisfaction to 91% from a previous 76% which in turn brought back more repeat customers.

Detailed Results: HiredSupport still remains the support team for this client. They count on us to handle all support via live chat and tickets. They developed a custom back-end that we were able to adapt to and have transactions happening on their exchange 24×7. Live chat and tickets are answered instantly and we work around the clock to make sure complete customer satisfaction is always met. We work with many cryptocurrency clients, especially exchanges, reach out to us today!